Cookie Policy

This Cookie Policy explains how TwoDots ("we," "us," or "our") uses cookies and similar tracking technologies when you use our website, mobile applications, and related services (collectively, the "Service").

By using our Service, you consent to the use of cookies and similar technologies as described in this policy. You can manage your cookie preferences as explained below.

1. What Are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you visit a website or use an application. They help websites and apps remember your preferences, understand how you use the service, and improve your experience.

There are different types of cookies based on their origin and purpose:

• First-party cookies: Set by TwoDots directly when you use our Service
• Third-party cookies: Set by other companies (like analytics providers) through our Service
• Session cookies: Temporary cookies that expire when you close your browser
• Persistent cookies: Remain on your device for a set period or until you delete them

2. Similar Technologies

In addition to cookies, we may use similar tracking technologies:

2.1 Local Storage

HTML5 local storage allows websites and apps to store data locally on your device. We use local storage to save your preferences and improve app performance.

2.2 Device Identifiers

On mobile devices, we may use device identifiers (such as IDFA on iOS or Advertising ID on Android) for analytics and to improve your experience.

2.3 Pixels and Web Beacons

Small, transparent images embedded in emails or web pages that help us understand how you interact with our content.

2.4 SDKs (Software Development Kits)

In our mobile apps, we use SDKs from third parties that may collect data about your device and app usage.

3. How We Use Cookies

We use cookies and similar technologies for the following purposes:

3.1 Essential Cookies

Purpose: Required for the Service to function properly. Without these cookies, certain features cannot be provided.

Examples:

• Authentication cookies to keep you logged in
• Security cookies to prevent fraud and protect your account
• Session cookies to remember your actions within a session
• Load balancing cookies to ensure Service performance

Duration: Session or up to 14 days
Can you disable them? No - these are necessary for the Service to work

3.2 Functional Cookies

Purpose: Remember your preferences and settings to provide a more personalized experience.

Examples:

• Preferred language and region settings
• Display preferences (dark/light mode if available)
• Recently viewed courts and venues
• Tournament filter preferences
• Notification settings

Duration: Up to 1 year
Can you disable them? Yes, but some features may not work properly

3.3 Analytics Cookies

Purpose: Help us understand how users interact with our Service, identify issues, and improve the user experience.

Examples:

• Pages and screens visited
• Time spent on different features
• Navigation patterns
• Error and crash reports
• Feature usage statistics
• User flow analysis

Duration: Up to 2 years
Can you disable them? Yes

3.4 Performance Cookies

Purpose: Monitor Service performance and identify technical issues.

Examples:

• Page load times
• API response times
• App crash analytics
• Device and browser capabilities

Duration: Session to 30 days
Can you disable them? Yes

3.5 Marketing Cookies

Purpose: Track effectiveness of marketing campaigns and deliver relevant content based on your interests.

Examples:

• Advertising campaign tracking
• Referral source attribution
• Social media integration
• Conversion tracking

Duration: Up to 1 year
Can you disable them? Yes

4. Third-Party Cookies

We use the following third-party services that may set cookies:

4.1 Firebase (Google)

Purpose: Authentication, analytics, crash reporting, and cloud services

Cookies/Data: Authentication tokens, analytics identifiers, performance data

Privacy Policy: Google Privacy Policy

4.2 Google Analytics

Purpose: Website and app analytics

Cookies: _ga, _gid, _gat (web)

Privacy Policy: Google Privacy Policy

4.3 Social Login Providers

Providers: Google, Apple, Facebook

Purpose: Enable sign-in through social accounts

Cookies: Authentication and session cookies

4.4 Payment Processors

Purpose: Process premium subscription payments securely

Cookies: Security and fraud prevention cookies

4.5 Push Notification Services

Purpose: Deliver push notifications (Firebase Cloud Messaging)

Data: Device tokens and notification preferences

5. Cookies in Mobile Apps

Our mobile apps use similar technologies to cookies for the same purposes described above. On mobile devices, we primarily use:

• Local storage: For preferences and cached data
• Device identifiers: For analytics (with your consent)
• SDKs: For Firebase services, analytics, and crash reporting
• Secure tokens: For authentication

6. Managing Your Cookie Preferences

6.1 Browser Settings

Most browsers allow you to control cookies through settings. You can:

• View and delete existing cookies
• Block all cookies or only third-party cookies
• Set preferences for specific websites
• Get notified when cookies are set

Browser-specific instructions:

• Chrome: Settings > Privacy and security > Cookies and other site data
• Firefox: Settings > Privacy & Security > Cookies and Site Data
• Safari: Preferences > Privacy > Cookies and website data
• Edge: Settings > Cookies and site permissions > Cookies and site data

6.2 Mobile Device Settings

On mobile devices, you can manage tracking through system settings:

• iOS: Settings > Privacy & Security > Tracking (to disable app tracking); Settings > Privacy & Security > Apple Advertising (to limit ad tracking)
• Android: Settings > Google > Ads > Opt out of Ads Personalization; Settings > Privacy > Ads

6.3 In-App Privacy Settings

Within the TwoDots app, you can manage certain privacy preferences through your account settings, including notification preferences and data sharing options.

6.4 Opt-Out Tools

You can also use these tools to manage tracking:

• Google Analytics Opt-out: Google Analytics Opt-out Browser Add-on
• DAA Opt-out: Digital Advertising Alliance
• NAI Opt-out: Network Advertising Initiative

7. Impact of Disabling Cookies

If you choose to disable cookies, please note:

• Essential cookies: Disabling these will prevent you from using the Service
• Functional cookies: Your preferences will not be remembered between sessions
• Analytics cookies: We won't be able to improve the Service based on usage data
• Marketing cookies: You may still see ads, but they won't be personalized

8. Do Not Track Signals

Some browsers have a "Do Not Track" (DNT) feature that sends a signal to websites requesting that your browsing not be tracked. Our Service currently does not respond to DNT signals, as there is no industry standard for how to interpret these signals. However, you can use the cookie controls described above to manage tracking.

9. Cookies and Children

Our Service is not intended for children under 13. We do not knowingly set cookies for children under 13 or use cookies to collect information about children. If you believe a child has provided us with personal information, please contact us.

10. International Users

10.1 European Users (GDPR)

If you are in the European Economic Area or UK:

• We obtain consent for non-essential cookies through a cookie consent banner
• You can withdraw consent at any time through our cookie settings
• Essential cookies are used based on our legitimate interest in providing the Service

10.2 California Users (CCPA)

If you are a California resident:

• We do not sell your personal information collected through cookies
• You have the right to know what information is collected
• You have the right to request deletion of your data

11. Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of material changes by posting the updated policy on this page and updating the "Last Updated" date.

We recommend checking this policy periodically for any changes. Your continued use of the Service after changes become effective constitutes acceptance of the revised Cookie Policy.

12. Contact Us

If you have questions about our use of cookies or this Cookie Policy, please visit our Contact page to get in touch with us.

For data protection inquiries in the EEA, you may also reach our Data Protection Officer through the contact form.